Help & Support


Our ‘Full Bottle’ experience starts on Thursday at 7pm and finishes on Sunday at 6pm. We recommend leaving at least 1h travel time to / from airports when you arrange your outbound and inbound flights / travel. We’ll let you know activity details and will help you arranging ground transport if needed. ‘Just a sip’ tours and ‘Custom Label’ bespoke packages do not have fixed dates and timings.

Most of our ‘Full Bottle’ all-inclusive tours start with a Prosecco Masterclass in the Prosecco region (Conegliano Valdobbiadene) close to your accommodation at 7pm on Thursdays and finish at 6pm in Venice on Sundays at the end of our walking tour. For ‘Just a sip’ tours and ‘Custom Label’ proposals you’ll be told each start and end time when you make your booking.

Of course! Feel free to fill out our form and we’ll design a bespoke private experience for you.

Yes, it’s possible for ‘Just a sip’ and ‘Custom Label’ getaways. Please let us know in advance and we’ll do our best to include a visit to your favourite bubble lab.

We offer 5% discount if you book for a whole group of 8 people travelling together and an additional 5% for anyone who subscribes to our newsletter.

As soon as you submit your booking inquiry and pay the requested deposit, we will check your details and you’ll receive an email confirming your purchase. 1 month before the departure date you’ll receive another email asking to transfer the remaining amount to secure your booking. At least seven days before your departure, you’ll receive a further communication outlining details of your stay with a full itinerary. Please see our T&Cs section for further info.

Don’t worry, there’s a wide and different range of activities we can organise for you. Just fill the dedicated part of the form when sending us a request for a bespoke package.

Our tours and activities are designed to be quality, boutique experiences so we tend to limit group numbers to 8 people maximum. However, in special and specific cases we can accommodate larger groups offering a different range of activities.

Everyone who is passionate and loves great food and good wines, is curious and willing to learn a bit of the local culture while traveling. We’re sure this corner of Italy will be able to fulfil the expectations of all kind of travellers. If you have any specific conditions or requests, please let us know in advance so we can advise.

Not for ‘Full Bottle’ tours, however able to arrange family tours for express ‘Just a sip’ packages and tailored vacations. Please specify when sending us a booking request and our team will do their best to make our little guests feel at home too.

We would love to offer Prosecco tastings for your pet but we’re afraid that’s not possible at the moment as dogs or other animals are not permitted in most of the premises you’ll be visiting.

We can only offer ground activities and experiences so all our packages exclude flights, trains or other travel options. Of course we’re here to help, so feel free to send us an email asking for the best flight options to visit the region across certain dates.

We strongly recommend all our guests to subscribe a travel insurance covering medical expenses or accidents while abroad so to avoid unpleasant difficulties during and after their stay.

We’re sorry to hear you can no longer come visit us. In that case, please send us an email as soon as possible so we can cancel your reservation and proceed with refunding any outstanding amounts, if applicable. Jump to our T&Cs page to see cancellation terms and charges.

Please let us know by email as soon as possible in case you would like to change your travel dates so we can modify your reservation. Please note there is an administration fee to fulfill in order to change dates. You can find all details about that on our T&Cs section.

Extreme sports and intense activities are generally not included in your holiday package unless specifically required, however there are one or two things you should always bring with you to feel more comfortable during your stay: extra socks, extra shoes, an umbrella and a rainproof coat are a must as weather can quickly change, especially during summer months. Please avoid high heels and wear comfortable clothes and walking shoes while visiting vineyards, wineries and Venice as there’s quite a lot of walking involved. Always bring some cash with you as many wineries, bars, restaurants and shops do not accept cards.

Although we recommend to spend at least one night in the region to make the most of it, we can design a quick but comprehensive day-tour taking you around one of the neighborhoods, being it the Prosecco hills, Treviso, Venice, Trieste or the Dolomites. Feel free to send us a specific request and let us prepare your express getaway.

If you have any other questions not covered by the answers above, drop us an email at

Terms & Conditions

The following terms and conditions apply to any service that you book through our channels. Any part of the trip that you will book with other suppliers or through any other website will not be ruled by the following terms and conditions, but by their own ones.

By accessing, using, browsing on this website you agree that you have read, understood and agree to be bound by these terms and conditions and you agree to comply with all applicable laws, rules and regulations.

Nothing in this site shall constitute an offer of goods or services. No contract shall be formed between you and 8eventi S.r.l.s. until we issue confirmation for your booking.

In order for this contract to be binding, anyone making a booking must be at least 18 years old. Each member of the group must be at least 18 or 21 years old if specifically stated.

Names, titles and every personal detail should be correctly provided at the time of the reservation. Once the request of reservation is sent, the lead customer will automatically receive a first email confirming the request has been successfully forwarded.

As soon as we confirm your booking, we will issue a written booking confirmation which will be sent to the lead customer. Check all details as soon as you receive it to ensure that what you have booked (e.g.: data, holiday package, …) matches what is stated on the confirmation. If you find any mistake, please inform us immediately so that we can arrange the necessary changes in a timely fashion. Changes cannot be guaranteed in the event that you inform us at a later moment. In any case we reserve the right to charge an administration fee.

The customer accepts that e-mail is a satisfactory mean of communication of any correspondence between the parties. Verbal information and quotes will not be binding unless confirmed by us in a written form.

Reservations are always required and have to be made online and in written form.

A contract between you and us will exist as soon as we issue and send our booking confirmation communication to the lead customer. This contract is made on the terms of the present booking conditions, which are governed by the Italian law. The contract with us and any matters arising from it will be subject to the jurisdiction of the Court of Trieste, Italy.

The lead customer, which is the person that makes the reservation, warrants that he/she has the authority of all other persons included in the holiday to make a booking on their behalf.

From the moment you contact us to book your experience, you explicitly appoint us to act as your agent in contracting other services (e.g.: guided visits, restaurants, …) on your behalf for which we may receive commission. You accept that your booking is also subject to the terms and conditions of our suppliers.

All communications, agreements and descriptions that are to form the basis of this contract are to be made in written form, as well as any subsequent amendment to the contract.

You have the right to withdraw from the contract within 14 days from the confirmation of the booking. In case you wish to exercise your right, please inform us via e-mail as soon as possible.

Where not otherwise clearly stated, the full price for the experience must be paid at the moment of the booking.

You can book your holiday through a deposit only if it specifically stated. The deposit per person, if it is not differently stated in the offer, must be 25% of the full price. Please note that any deposits paid are non-refundable, even in the event of a cancellation.

In cases where deposits are admitted, the balance of the holiday cost must be received by us at least 30 days before the beginning of your experience. This date will be shown on the confirmation. Please note that if you are booking within 30 days before the start of your holiday, the full cost must be paid at the moment of the booking. If we do not receive all payments by the due date, we have the right to treat your booking as cancelled by you and retain all deposits paid or due.

Every payment must be made by electronic bank transfer, credit/debit card or other authorised methods if specifically stated.

The lead customer is responsible for paying for all members of the group.

No refunds will be given to the participants who do not show up at the correct departure time and place or to those who lose contact with the guide and do not complete the activity. As a participant, it is your responsibility to get in touch with us if you are expecting to be late to the meeting point or if you are experiencing any issues. It is strongly recommended that every participant reaches the meeting point at least 15 minutes before the scheduled time of departure. If you miss the tour and/or any scheduled activity, no refund will be made.

If you need to cancel your booking, you must contact us as soon as possible by e-mail. Since costs are incurred by us from the time we confirm your booking, we cannot give full refunds of payments or deposits made. If any member of your group cancels, we reserve the right to change the price for remaining members according to the revised group size.

In any case, charges for cancellations are as follows:

Days before departure when written notification is received by us Cancellation charges
Up to 30 days Loss of the deposit, if requested for booking
30 days 50% of full trip cost
20 days 75% of full trip cost
7 days 100% of full trip cost

We reserve the right to cancel any trip if the minimum number is not met or for unforeseen circumstances. We will notify the passenger no later than 7 days before the departure and will offer the participants the options of either rebooking for a different date/departure, take a substitute and equivalent activity (if available) or receiving a full refund of the amount paid.

We reserve the right to change the price of our trip. In this case we will inform you via e-mail as soon as possible and you will have the right of either accepting the new price or withdrawing from the contract. Please note that this option does not apply to minor changes of price (minor changes coincide with a modification under or equal to 15% of the price per person).

If any member of your party is unavoidably prevented from travelling, you may change your booking up to 7 days before departure by transferring it to another person, providing the person to whom you wish to transfer the holiday meets any conditions which may apply to it. The right to transfer is subject to a payment of an administration fee of € 50,00 per person, and the payment costs incurred in making the transfer.

The holidays and activities scheduled are covered by insurance for the risk with Allianz Enterprise Liability, policy n.57120217.

We will not be liable where any failure in the performance of the contract is due to you being drunk and/or intoxicated and/or to you acting outside or beyond our indications or being responsible for antisocial behaviour during the trip.

We will not be liable for any damage caused by reasons and facts that are beyond our control (e.g.: weather, national strikes, traffic jams, …), unavoidable and/or unforeseeable.

Moreover, we will not be responsible for any damage caused by third parties unconnected with the provision of the trip arrangements and for any losses or forgetfulness of valuable (and not) objects and/or luggage.

There is no travel insurance included in the cost of any package, ticket or product. We strongly recommend you to purchase your own travel insurance that covers the complete period of the experience, especially including: personal accident, medical expenses, personal baggage, money liability.

Any relevant international convention (e.g.: International Convention on Travel Contracts (CCV) done in Brussels in 1970, …) which limit the amount of compensation that you can claim will limit our responsibility in identical conditions.

Accepting our booking terms and conditions means that you agree to behave in a responsible manner at all times not causing any damage to property or to our reputation in any place you will be visiting. Full payment for any such damage or loss must be paid directly to the person in charge of any venue or location you might cause damage at. If payment is not made, we may make a claim against you if we will receive any claim against us and you will be responsible for all resultant legal costs.

You also accept and agree to be bound by the rules and regulations of every place you will be visiting. We will decline any responsibility for the consequences of any breach(es) of these rules and regulations.

We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to immediately terminate the holiday or activity of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the site or any other service. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. Please note that in any case pets or animals are never allowed as all the activities and experiences you will book through us do not consent to take them with you. We reserve the right to cancel your trip or activity in case you decide to bring any pet or animal during your stay.

Some of the products you will taste during the trip might be connected to allergies and/or intolerances. It is your own responsibility to inform us in a written form about any allergy, intolerance and/or any medical issue connected at the moment of the booking. We will try to do our best to re-arrange accordingly, but, in any case, we do not guarantee an equivalent treatment and we also reserve the right to not accept your booking if we are unable to meet your request.

In any case we decline any responsibility connected to any missing information.

We may need to make changes to these Terms and Conditions. Any changes can only be made by us and not any third part. We reserve the right to amend or improve these Terms and Conditions without prior notification. When it is necessary for changes to be made, we will forward you a copy of these changes and all reservations will abide by the amended terms, with the exception of reservations already made.

Any complaint by the client must be communicated in writing to us within and not later than 10 days after the end of any activity. The complaints or disputes that cannot be solved amicably between the client and us shall be referred to the Court of Trieste, Italy.

Privacy Policy

In accordance with Reg.EU 679/2016 of the European Parliament and of the Council of April 27th,2016 and with D.Lgs. June 30th, 2003 and subsequent changes, we hereby supply you with all the due information concerning the purposes and methods for the processing of your personal and sensitive data in our possession.

This information is not valid for other websites which might be visited through links contained in our website.

This privacy information and policy is given pursuant to art.13 Reg.EU 679/2016 and art.13 D.Lgs.196/2003, if applicable.

Pursuant to articles 13, 24 Reg.UE 679/2016 and articles 13, 28 D.Lgs.196/2003, the controller is identified in:

8eventi s.r.l.s. | Loc. Santa Croce n.766, 34151 Trieste, Italy.
Email address:

The personal and sensitive data you will voluntarily provide us will be processed for any purpose connected to your reservation (e.g.: booking a room hotel; booking a trip; …). Therefore your data might be provided also to our partners, which will always be specified in our offers. Please notice that we will treat your reservation as an explicit consent for us to communicate your data. Your personal and sensitive data might also be collected and processed to answer your contact request, to send required information, to mailing list subscription, to fill in the required forms in dedicated areas and, in general, for administrative and accounting activities.

In case we need to process your data for different purposes, we will notify you.

The personal data will be kept for a period not exceeding the purposes for which the data were collected and processed.

Pursuant to art.13 Reg.EU 679/2016, as a data subject you can exercise the following rights:
Right of access (art.15 Reg.EU 679/2016): you have the right to obtain from us confirmation as to whether or not personal data concerning you are being processed and, where that is the case, access to the personal data;
Right of rectification (art.16 Reg.EU 679/2016): you have the right to obtain a rectification of your data by us in case they are inaccurate;
Right of erasure (art.17 Reg.EU 679/2016): in some specific cases, you have the right to obtain the erasure of your personal data from us;
Right to restriction of processing (art.18 Reg.EU 679/2016): in some particular situations you have the right to obtain from us a restriction of data processing;
Right of withdrawing: you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal;
Right to data portability (art.20 Reg.EU 679/2016).

We may need to make changes to these Privacy Policy and we explicitly reserve the right to do it. Any changes can only be made by us and not any third part. We reserve the right to amend or improve these Terms and Conditions without prior notification. We encourage you to periodically review this page to be updated on our privacy practices.